Managed IT Services for
North Carolina Businesses
Proactive IT management with 24/7 monitoring, 8-minute response times, and flat-rate pricing. Built for North Carolina companies that refuse to let technology slow them down.
What Are Managed IT Services and Why Does Your NC Business Need Them?
Managed IT services give your business a full IT department for a predictable monthly fee, covering monitoring, helpdesk, maintenance, and strategic planning so you can focus on growth, not troubleshooting.
Most North Carolina businesses reach a tipping point. Your team is growing, your systems are getting more complex, and your current IT setup -- whether that is one internal tech person or a break-fix provider you call when things go wrong -- cannot keep pace. Downtime costs mount, security gaps widen, and your staff wastes hours dealing with technology instead of doing their actual work.
PCG Core is the managed IT solution from Partners Consulting Group designed specifically for businesses in the Piedmont Triad, Triangle, and Charlotte Metro areas. We assign a dedicated support team to your account, deploy enterprise-grade monitoring tools across your entire infrastructure, and take proactive ownership of every device, application, and network component in your environment.
That means we catch and resolve problems before your employees even notice them. A hard drive starting to fail? We replace it before it crashes. A critical security patch released overnight? It is tested and deployed before you arrive at the office. A vendor causing issues with your line-of-business application? We handle the call and follow up until it is resolved.
Unlike traditional IT support that charges by the hour and profits from your problems, our flat-rate model aligns our incentives with yours. The fewer issues you experience, the better we are doing our job. That is why our clients see an average of 60% fewer outages within 12 months of onboarding, along with measurable improvements in employee productivity and technology satisfaction.
Every PCG Core plan includes a cybersecurity baseline because we believe security should never be a paid add-on. You also get quarterly business reviews where we sit down with your leadership team to review performance metrics, plan hardware refreshes, and align your IT roadmap with your business objectives. Whether you have 10 users or 500, PCG Core scales to fit your needs with the same level of responsiveness and care.
Everything You Need to Run Without Worry
PCG Core covers the full spectrum of IT operations so you never have to wonder if something is being handled.
24/7 Helpdesk Support
Unlimited support requests via phone, email, or portal. Our NC-based engineers resolve most issues remotely in under 15 minutes. No ticket limits, no surcharges.
Remote Monitoring & Management
Enterprise RMM agents on every endpoint detect hardware failures, performance bottlenecks, and security anomalies in real time. We see problems before you do.
Patch Management
Automated OS and application patching on a tested schedule. Critical security patches are expedited. Third-party app updates handled so nothing falls through the cracks.
Network Management
Complete oversight of your switches, routers, firewalls, wireless APs, and VPN tunnels. We optimize performance, segment traffic, and keep your network architecture secure.
Vendor Management
We become the single point of contact for all your technology vendors. ISP issues, software licensing, hardware warranties -- we coordinate everything so you do not have to.
Strategic IT Planning
Quarterly business reviews, technology roadmaps, budget forecasting, and hardware lifecycle management. We align your IT spending with your business goals -- not the other way around.
From First Call to Full Coverage in 4 Steps
We make the transition to managed IT painless. No downtime, no disruption, no surprises.
Discovery & Assessment
We audit your entire IT environment: hardware, software, network, security posture, and pain points. You receive a detailed report with actionable findings.
Custom Plan Design
Based on your assessment, we design a managed IT plan tailored to your size, industry, compliance needs, and budget. No cookie-cutter packages.
Seamless Onboarding
We deploy monitoring agents, configure security baselines, document your environment, and train your team. We run parallel with your existing provider for zero-downtime transition.
Ongoing Management
Your systems are monitored 24/7. Patches are applied, issues are resolved proactively, and we meet quarterly to review performance and plan ahead.
Managed IT Tailored to Your Industry
Every industry has different uptime, compliance, and operational demands. PCG Core adapts to each one.
Healthcare
HIPAA-compliant infrastructure, EHR system support, secure patient portals, and backup strategies that meet healthcare regulatory requirements. We keep your practice running while keeping patient data safe.
Manufacturing
Uptime-critical network management for production floors, OT/IT convergence, SCADA system monitoring, and ruggedized endpoint management for NC manufacturers.
Law Firms
Secure document management, encrypted communications, matter-centric IT support, and ethical wall configuration for law firms handling sensitive client data.
Financial Services
PCI-DSS and SEC compliance support, encrypted transaction infrastructure, audit-ready logging, and high-availability systems for financial firms.
Nonprofits
Budget-conscious IT solutions, donor data protection, grant management system support, and Microsoft 365 nonprofit licensing optimization.
Construction
Mobile device management for field crews, jobsite connectivity, project management platform support, and fleet tracking integration for construction firms.
Managed IT Services: Your Questions Answered
Straight answers to the questions NC business owners ask most about managed IT support.
How much does managed IT support cost?
Managed IT support from Partners Consulting Group is priced on a flat-rate per-user basis with no per-ticket surcharges. We offer multiple tiers to match your needs, from essential monitoring and helpdesk support to comprehensive 24/7 coverage with strategic IT planning, vendor management, and on-site support. Pricing depends on the number of users, complexity of your environment, and any compliance requirements. Contact us for a custom quote tailored to your business.
What's included in managed IT services?
PCG Core managed IT services include 24/7 remote monitoring and management (RMM), proactive patch management, helpdesk support, network management, vendor coordination, hardware lifecycle planning, backup monitoring, and strategic IT consulting through quarterly business reviews. Every plan also includes a cybersecurity baseline with endpoint protection and email filtering, because we believe security should never be optional.
How fast do you respond to IT issues?
Our average response time is 8 minutes. Critical issues like server outages or security incidents receive immediate attention through our priority queue. Standard requests are acknowledged within 15 minutes during business hours and within 30 minutes after hours on our 24/7 plans. We maintain these response times with a dedicated North Carolina-based support team, not an overseas call center.
What is the difference between managed IT and break-fix IT support?
Break-fix IT support is reactive: you call when something breaks, and you pay per incident. Managed IT services are proactive: we continuously monitor your systems, apply patches, resolve issues before they cause downtime, and charge a predictable monthly fee. Businesses that switch from break-fix to managed IT typically see 60% fewer outages and 40% lower total IT costs within the first year because problems are prevented rather than repaired.
Can you manage our existing hardware and software?
Yes. PCG Core is vendor-agnostic and supports virtually all business hardware and software platforms including Windows, macOS, Microsoft 365, Google Workspace, Dell, HP, Lenovo, Cisco, Fortinet, and more. During onboarding, we audit your entire environment, document every asset, and integrate everything into our remote monitoring platform. If we identify end-of-life equipment, we will recommend replacements as part of your technology roadmap.
Do you provide on-site IT support in North Carolina?
Absolutely. While we resolve over 85% of issues remotely within minutes, our field engineers are based in High Point and serve the entire Piedmont Triad, Triangle, and Charlotte Metro areas. On-site visits are included in our PCG Core Complete tier at no additional charge. For PCG Core Essentials clients, on-site support is available at a discounted hourly rate. We typically arrive on-site within 2 to 4 hours for urgent issues.
How long does it take to onboard with a managed IT provider?
Our standard onboarding takes 2 to 4 weeks depending on the size and complexity of your environment. During this period, we deploy our monitoring agents, document your network, configure security baselines, set up your helpdesk portal, and train your team on how to submit requests. We run our systems alongside your existing provider during the transition so there is zero downtime or disruption to your business.
What industries do you serve with managed IT in NC?
Partners Consulting Group serves a range of industries across North Carolina, with deep expertise in healthcare, manufacturing, law firms, financial services, nonprofits, and construction. Each industry has unique compliance, uptime, and security requirements. Our team holds certifications and has hands-on experience with HIPAA, PCI-DSS, CMMC, and other regulatory frameworks relevant to these sectors.
Ready to Stop Putting Out IT Fires?
Get a free, no-obligation IT assessment. We will map your current environment, identify risks, and show you exactly what proactive managed IT looks like for your business.
No commitment required. Assessment takes 30 minutes. Results delivered within 48 hours.