VoIP Phone Systems
for North Carolina Businesses
Cut your phone bill in half and gain enterprise features your team actually needs. Cloud-based business phones with unified communications, managed by your local NC IT team.
What Are VoIP Phone Systems and Why Are NC Businesses Switching?
VoIP (Voice over Internet Protocol) phone systems transmit calls over your internet connection instead of traditional copper phone lines, delivering significant cost savings, superior features, and the flexibility to work from anywhere. For North Carolina businesses still paying for legacy PBX hardware or traditional phone service, VoIP represents the single largest cost reduction opportunity in their technology stack.
The shift from traditional phone lines to cloud-based voice communication has accelerated dramatically. Businesses no longer need expensive on-premise PBX hardware, dedicated phone wiring, or costly per-minute long-distance charges. A VoIP system runs over the same internet connection your business already uses, turning every desk phone, laptop, and smartphone into a fully functional business phone extension with your company number and professional call handling.
PCG Connect is Partners Consulting Group's managed VoIP service designed specifically for small and mid-sized businesses across North Carolina. Unlike consumer VoIP apps or self-service platforms that leave you troubleshooting quality issues on your own, PCG Connect is a fully managed solution. Our team handles network optimization, phone provisioning, auto-attendant configuration, user training, and ongoing support so your phones just work.
Every PCG Connect deployment starts with a network assessment to ensure your internet infrastructure can support crystal-clear voice quality. We configure Quality of Service settings on your network to prioritize voice traffic, deploy enterprise-grade handsets or softphone apps based on your preference, and set up unified communications features like video conferencing, team messaging, and CRM integration. The result is a modern communication platform that costs less than your current phone bill and does far more.
Whether you run a 5-person law firm in Winston-Salem that needs a professional auto-attendant, a 50-person manufacturing operation in High Point with multi-site call routing requirements, or a growing healthcare practice in Charlotte that needs HIPAA-compliant call recording, PCG Connect scales to meet your needs without hardware upgrades or infrastructure overhauls. Your phone system grows with your business, adding users in minutes rather than weeks, and your team stays connected whether they are in the office, at home, or on the road.
Everything in Your PCG Connect Phone System
A complete unified communications platform, not just a dial tone. Every feature your business needs, managed for you.
Cloud Phone System
Enterprise-grade call quality with unlimited local and long-distance calling. No per-minute charges. No hardware to maintain. 99.999% uptime guarantee.
Auto-Attendant
Professional virtual receptionist that greets callers, routes them to the right department, and handles after-hours and holiday scheduling automatically.
Advanced Call Routing
Ring groups, call queues, time-based routing, and find-me/follow-me so calls always reach the right person, no matter where they are working.
Video Conferencing
Built-in HD video meetings with screen sharing, recording, and virtual backgrounds. No separate subscription required. Up to 200 participants per meeting.
Mobile App
Make and receive calls using your business number from your personal smartphone. iOS and Android apps with full call, messaging, and voicemail functionality.
CRM Integration
Connect with Salesforce, HubSpot, Zoho, Microsoft Dynamics, and more. Automatic call logging, click-to-dial, and screen pops with caller information.
Call Recording
Automatic or on-demand call recording for quality assurance, training, and compliance. Recordings stored securely in the cloud with searchable metadata.
Call Analytics & Reporting
Real-time dashboards showing call volume, hold times, missed calls, and agent performance. Exportable reports for management review and capacity planning.
Voicemail-to-Email
Voicemails delivered as audio attachments to your email inbox with automatic transcription. Never miss a message, even when you are away from your desk.
From Legacy Phones to Modern VoIP in Four Steps
We handle the migration so your team never misses a call during the transition.
Free Phone Consultation
We analyze your current phone bill, assess your network infrastructure, and identify exactly how much you will save with VoIP. No commitment required.
System Design & Configuration
We design your call flow, configure auto-attendants and ring groups, provision handsets or softphones, and set up CRM integrations based on your workflow.
Deployment & Number Porting
Our technicians install phones on-site, optimize your network for voice quality, port your existing numbers, and train your team on the new system.
Ongoing Management
PCG manages your phone system long-term. Adding users, changing call routes, troubleshooting issues -- one call to our helpdesk and it is handled.
VoIP Phone Solutions by Industry
Every industry has unique communication requirements. PCG Connect adapts to how your business works.
Healthcare
HIPAA-compliant call recording and faxing for medical practices and clinics. Secure patient communication, appointment reminder integrations, and after-hours call routing to on-call providers.
Manufacturing
Multi-site phone systems connecting office, plant floor, and warehouse teams. Overhead paging integration, extension dialing across locations, and rugged handsets for industrial environments.
Law Firms
Professional call handling with attorney-specific routing, call recording for client documentation, and integration with legal practice management software like Clio and MyCase.
Financial Services
Encrypted communications and call recording for regulatory compliance. Integration with financial CRMs, secure conference calling for client meetings, and audit-ready call logs.
Construction
Mobile-first phone systems for teams split between office and job sites. Cell phone integration lets field workers use their business number anywhere with cellular coverage.
Nonprofits
Budget-friendly unified communications for mission-driven organizations. Professional auto-attendant for donor calls, video conferencing for remote board meetings, and scalable pricing as you grow.
VoIP Phone System Questions, Answered
How much can VoIP save my business compared to traditional phone lines?
Most North Carolina businesses save 40-60% on their monthly phone bill after switching to VoIP. Traditional landlines cost significantly more per line with limited features, while PCG Connect includes auto-attendant, voicemail-to-email, call recording, and unlimited local and long-distance calling at a flat monthly rate. During your free consultation, we will analyze your current phone bill and provide an exact savings projection.
Is VoIP reliable enough for my business?
Modern business VoIP is extremely reliable when properly deployed. PCG Connect uses enterprise-grade cloud infrastructure with 99.999% uptime, which translates to less than 6 minutes of potential downtime per year. Call quality equals or exceeds traditional landlines because we implement Quality of Service (QoS) settings on your network that prioritize voice traffic over other data. We also assess your internet connection during setup to ensure it can handle your call volume without quality degradation. For businesses with mission-critical phone needs, we deploy redundant internet connections with automatic failover.
What happens to our phones if the internet goes down?
PCG Connect includes multiple layers of failover protection. If your primary internet goes down, calls automatically route to a backup destination such as mobile phones, a secondary office, or a voicemail system that emails you the recording. For businesses that cannot afford any phone downtime, we deploy cellular failover routers that keep your VoIP system running on 4G/5G while the primary connection is restored. You can also use the PCG Connect mobile app on your smartphone to make and receive business calls over cellular data, keeping your business phone number active even during a complete office outage.
Can I keep my existing business phone numbers?
Yes. Number porting is included at no extra charge with every PCG Connect deployment. We handle the entire transfer process with your current provider, which typically takes 7-14 business days to complete. During the transition, your phones continue to work normally on the old system until the port is finalized, at which point calls seamlessly switch to VoIP with zero downtime. We can also set up new local or toll-free numbers if you want additional lines.
Do I need to buy new phone hardware?
Not necessarily. PCG Connect works with most modern SIP-compatible desk phones, so if your existing hardware supports the SIP protocol, we can likely configure it for our platform. However, many businesses choose to upgrade to new IP phones during the transition to take advantage of features like color touchscreens, built-in Bluetooth for headsets, and one-touch conference calling. We offer desk phones with options to purchase outright or lease. For teams that prefer a fully software-based approach, the PCG Connect desktop and mobile apps provide full phone functionality without any desk hardware.
How does the auto-attendant work?
The auto-attendant is a customizable virtual receptionist that answers incoming calls with a professional greeting and routes callers to the right person or department. You can create multi-level menus such as press 1 for sales, press 2 for support, configure business hours schedules with different greetings for after-hours, and set up holiday schedules in advance. The system supports dial-by-name directories, direct extension dialing, and can route calls based on caller ID or time of day. PCG sets up your auto-attendant during deployment and you can modify greetings and routing rules anytime through a web portal.
Can VoIP integrate with our CRM or business software?
Yes. PCG Connect integrates with popular CRM platforms including Salesforce, HubSpot, Zoho, and Microsoft Dynamics, as well as productivity tools like Microsoft Teams and Google Workspace. When a call comes in, the integration automatically displays the caller's CRM record on screen, logs the call in their contact history, and can trigger automated workflows. For outbound calling, your team can click-to-dial directly from the CRM. These integrations eliminate manual data entry, ensure every customer interaction is tracked, and help your sales and support teams work more efficiently.
How long does it take to set up a new VoIP phone system?
A typical PCG Connect deployment takes 5-10 business days from signed agreement to live phones. This includes network assessment, system configuration, phone provisioning, auto-attendant setup, number porting initiation, and on-site installation with staff training. Small offices with 5-10 users can often be deployed in as few as 3 business days if hardware is in stock and number porting is not required. Larger deployments with 50 or more users or complex multi-site configurations may take 2-3 weeks. We schedule the cutover around your business operations and provide on-site support during the transition.
Ready to Cut Your Phone Bill in Half?
Get a free phone consultation with a PCG communications specialist. We will analyze your current bill and show you exactly how much you can save with VoIP.
VoIP Phone System Installation Across North Carolina
PCG Connect serves businesses throughout North Carolina with local support and on-site deployment.